Book An Appointment
We are pleased to offer in store appointments to allow you to view and purchase from us in a safely managed way.
Please complete the form below to request your appointment:
FREE DELIVERY (Excl. Sale Items)
DIAMOND SPECIALISTS
0% APR FINANCE* (T&Cs apply)Help Center
Engagement
How do I choose the right engagement ring?
Choosing the right engagement ring involves considering factors such as your partner's personal style, preferred gemstone, metal preference, ring size, and budget. See our range of handy online guides on ...
What are the popular gemstone choices for engagement rings?
While diamonds are the most popular choice for engagement rings due to their durability and sparkle, other gemstones such as sapphires, rubies and emeralds have gained popularity in recent years. These gemstones offer unique colours and can be a meaningful...
How do I determine the ring size for my partner?
Finding the correct ring size can be done in several ways, our Ring Size Guide has several hints and tips to help you. But don’t panic, we can always resize your chosen ring...
Can I customise or personalise an engagement ring?
Yes, we offer a range of different services to help you personalise your engagement ring. Remember, you can choose the metal type, gemstone shape and size, and even have a ring designed from scratch to suit your partner's preferences and style. Ask about...
What is the typical cost of an engagement ring?
The cost of an engagement ring can vary depending on the quality and size of the gemstone, the metal used, and the overall design. It is often a good idea to set a budget that you are comfortable with and explore options within that range, but don’t ...
How do I determine the appropriate budget for an engagement ring?
Determining a budget for an engagement ring is a personal decision. We recommend you assess your financial situation and set a budget that you are comfortable with. Consider your partner's expectations, your long-term financial goals, if you wish to ...
How do I ensure the quality and authenticity of a diamond?
To ensure the quality and authenticity of a diamond, we recommend coming to a reputable jeweller, such as Baker Brothers who have professionally qualified gemologists on-site. We hand-pick all our diamonds from reputable and sustainable sources through...
Can I buy an engagement ring online?
Yes, we offer the option to purchase engagement rings online. Offering a range of ring sizes and secure payment options, including 0% APR finance*.
What if my partner doesn't like the engagement ring I chose?
If your partner doesn't like the engagement ring you chose, it's important to communicate openly and consider options for exchange or return. We have policies in place to accommodate such situations. Alternatively, you can explore the possibility of ...
General - Faqs
Can my orders be gift wrapped?
All online orders are presented with either a Baker Brothers box or relevant branded presentation box. If you require an item gift wrapped, please request our gift wrapping service from our customer service team. We will endeavour to meet any requirements...
Can I change or cancel my order after it's been placed?
Please email us at [email protected] to cancel. As we aim to prepare and dispatch your order within one working day, it may have already...
Can I place my order over the phone?
If you’d prefer to speak to someone to place your order, call our friendly Customer Services team on 01234 630821 and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of our jewellery...
Is my payment secure?
Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order.
When you use our website, ...
When you use our website, ...
What are your accepted payment methods?
We want to make shopping online as easy as possible. We accept a number of payment methods including Mastercard, Maestro, Visa and Visa Debit, PayPal and V12 Finance Interest Free Credit.
Do you offer finance?
We are pleased to confirm we offer a selection of finance options, however, finance is subject to age and status, minimum spend and T&Cs apply. We offer a range of terms, so please do not hesitate to contact our Customer Service team for more information...
Does my product come with a warranty?
All watch products will be despatched with the manufacturer’s warranty. Baker Brothers products are guaranteed from date of purchase against manufacturers fault. This excludes accidental damage that may occur. If you have any concerns, please do not ...
Do you offer after care or repairs?
Do you engrave items?
We have a long standing partnership with a range of skilled engravers. This means we're able to send some items that have been purchased from us to be personalised. However, please be aware that some items may be unsuitable for engraving. If you have...
Can I get a valuation for my insurance company?
We can provide a valuation for all recently purchased items from Baker Brothers.
We also offer a valuation service for all jewellery and watches. This is conducted on site by one of our Registered Valuers with over 20 years’ experience and expertise...
We also offer a valuation service for all jewellery and watches. This is conducted on site by one of our Registered Valuers with over 20 years’ experience and expertise...
Sizing - Faqs
Are product images accurate/actual size?
The images displayed on the website may not accurately represent the actual size of the products. Whilst every effort is always taken to be accurate, all sizes, weights, and measurements are approximate and are for guidance only.
Can I order my watch in a specific watch strap size?
We are happy to adjust watch straps before dispatch as required and if possible. Please note if ordering online this may delay your delivery. Please contact our Customer Service team to discuss your requirements. You can bring your watch into the Boutique...
Can you adjust my watch bracelet?
We can adjust the bracelet on Tudor, TAG Heuer, Longines, Rado and Seiko watches before we despatch to make sure it’s the perfect fit. Use our size guide to find your wrist size and enter it in during checkout.
If you’ve already received...
If you’ve already received...
My watch has stopped, what do I do?
In most cases for quartz movements, it simply means your watch requires a new battery. Bring it in to our Boutique and we will happily inspect the watch. If you bought it from us, bring your receipt and guarantee, if possible, in order to speed up the...
Delivery - Faqs
When will my order arrive?
Delivery will be made by Royal Mail Special Delivery and will reach you within 1-3 working days. Any known delays will be notified to you by email or telephone.
If an item is out of stock, or cannot be supplied for any reason, we will advise within...
If an item is out of stock, or cannot be supplied for any reason, we will advise within...
Can I track my order?
You will receive a tracking reference with your shipment confirmation email. Should you have any further delivery enquiries please call us 01234 630821 or email us at ...
Will I need to sign for my delivery?
Yes, deliveries will require a signature.
What if I'm not in when you deliver?
If you are not there to receive and sign for your delivery, you will be left a card with contact details to make alternative arrangements.
Can I have items delivered to a different address to my billing address?
For orders using card and PayPal payments, items can be dispatched to any address within the UK and Northern Ireland. This includes business addresses. However, to help prevent fraud, your invoice will be sent to the address of the card holder. ...
Can I have items delivered to multiple addresses?
Unfortunately we can only deliver your order to one address. If you wish to send items to different addresses you will need to complete separate orders.
Can I reserve an item to pick up and pay for it in store?
If you’d like to reserve an item to view in-store, we recommend contacting us directly. We will be able to check the boutique and let you know immediately if the product is available.
Do you deliver internationally?
Unfortunately, we are only able to deliver within the United Kingdom and Northern Ireland. For further information please visit our Delivery Information page.
Returns-Faqs
Can I return items?
You can return your online order within 14 days of receiving it, in person or by using the enclosed return details. Please note, items must be in their original packaging, unused/unworn, in the same condition it left the boutique. Items must be accompanied...
Can I exchange an order I received as a gift?
You can return your online order within 14 days of receiving it. You will need to provide the receipt and have the returns slip. We will exchange to the value of the gift or issue a credit note. Please see our ...
Bespoke Jewellery
What is bespoke jewellery?
Bespoke jewellery refers to custom-made pieces created specifically for you. It involves collaborating with us to design a unique piece tailored to your preferences and specifications.
How does the process of creating bespoke jewellery work?
The process begins with a consultation where you discuss your ideas and requirements with one of our bespoke specialists. They will guide you through the design process, sketching concepts, selecting materials, and finalising details.
How long does it take to create bespoke jewellery?
The time required to create bespoke jewellery varies depending on the complexity of the design and the workload of our goldsmiths. It can take anywhere from a few weeks to several months, but we will confirm all the details before we begin to create ...
Can I incorporate my own ideas into the design?
Absolutely! The beauty of bespoke jewellery is that it allows you to express your personal style and preferences. You can bring your own ideas, inspirations, and even heirloom pieces to be incorporated into the design.
How much does bespoke jewellery cost?
The cost of bespoke jewellery varies depending on factors such as design complexity, materials used, and craftsmanship involved. During the consultation, your Specialist will discuss budgets and pricing and we will provide you with a detailed quote based...
Can I choose the materials for my bespoke jewellery?
Yes, you can select the materials used in your bespoke jewellery. You can choose from a variety of options, including different metals (such as gold or platinum) and gemstones (such as diamonds, sapphires, amethyst or tanzanite) to suit your preferences...
Will I be involved in the design process?
Our design process for bespoke jewellery is highly collaborative. Your input and feedback are crucial in shaping your final piece. Our bespoke specialist will work closely with you to ensure that the design aligns with your vision and meets your expectations...
Can I see a sample or prototype before the final piece is made?
In some cases, we may provide a drawing or CAD design for you to see and approve before proceeding with the final piece. This can help you to visualise the design and make any necessary adjustments before the jewellery