All online orders are presented with either a Baker Brothers box or relevant branded presentation box. If you require an item gift wrapped, please request our gift wrapping service from our customer service team. We will endeavour to meet any requirements...
Can I change or cancel my order after it's been placed?
Please email us at [email protected] to cancel. As we aim to prepare and dispatch your order within one working day, it may have already...
Can I place my order over the phone?
If you’d prefer to speak to someone to place your order, call our friendly Customer Services team on 01234 630821 and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of our jewellery...
Is my payment secure?
Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order.
When you use our website, ...
What are your accepted payment methods?
We want to make shopping online as easy as possible. We accept a number of payment methods including Mastercard, Maestro, Visa and Visa Debit, PayPal and V12 Finance Interest Free Credit.
Do you offer finance?
We are pleased to confirm we offer a selection of finance options, however, finance is subject to age and status, minimum spend and T&Cs apply. We offer a range of terms, so please do not hesitate to contact our Customer Service team for more information...
Does my product come with a warranty?
All watch products will be despatched with the manufacturer’s warranty. Baker Brothers products are guaranteed from date of purchase against manufacturers fault. This excludes accidental damage that may occur. If you have any concerns, please do not ...
Do you offer after care or repairs?
Our stores offer a comprehensive range of cleaning and repair services. For more information please visit Our Services section here.
Do you engrave items?
We have a long standing partnership with a range of skilled engravers. This means we're able to send some items that have been purchased from us to be personalised. However, please be aware that some items may be unsuitable for engraving. If you have...
Can I get a valuation for my insurance company?
We can provide a valuation for all recently purchased items from Baker Brothers.
We also offer a valuation service for all jewellery and watches. This is conducted on site by one of our Registered Valuers with over 20 years’ experience and expertise...
How do you use my personal information?
We may use your personal data to supply products and services to you that you have requested. Additionally, we may use it to carry out any agreement with you or take any steps that you have requested. We may:
Update you as to the status of your order...
How do I unsubscribe from marketing mailings?
Simply click on the Unsubscribe link at the bottom of any Marketing email we have sent you. You are welcome to subscribe to our mailing list again at any point.
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