- Monday to Friday before 12 noon are usually dispatched the same day* (excludes bank holiday Mondays)
- Monday to Friday after 12noon are dispatched next working day*
- Friday after 12 noon are dispatched Monday (excluding Bank Holidays)*
- Weekend orders are dispatched on a Monday (excluding Bank Holidays)*
EXPECTED DELIVERY IS* (excludes Friday orders, these will be delivered Monday unless a Saturday delivery is selected)
*If you are applying for finance this is subject to the approval of your credit agreement by our credit provider.
All delivery times are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to dispatch your order within our 'normal' 1-3 day delivery we will contact you to discuss your delivery date and time. We cannot take responsibility for any delays caused by credit applications or banking delays. In addition to this, delivery times can be delayed should an item of jewellery require re-sizing. Delivery times are extended over bank holidays and may be extended as the result of any adverse weather conditions that are beyond our control.
- Delivery will be free of charge for all orders over £45 for weekday delivery
- Orders under £45 will be charged £2.95 Postage & Packing
- Express Delivery can be arranged for an extra charge of £8, please select at checkout
Delivery will be made by Royal Mail Special Delivery™ and will reach you within 1-3 working days. We can only deliver to customers within the UK and Northern Ireland.
To help fight online fraud Baker Brothers is pro-active in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.
Where possible we will endeavour to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order.
If you wish to discuss this further, please do not hesitate to email us.
Royal Mail Special Delivery™ Service
All of our orders are despatched using Royal Mail Special Delivery™ services. All items are insured by us whilst in transit and a signature at your address will be required upon receipt of the delivery.
If you are not at home during your delivery time, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable time or date.
All of our orders are dispatched using the 'Special Delivery' service scheduled pre 4pm (includes Saturday if requested) and a signature will be required.
Click & Collect
This option is available when you checkout and is free of charge.
We will contact you on receipt of your order to arrange a convenient time for you to visit our Boutique to collect your order.
If you wish to discuss this further, please do not hesitate to email us at [email protected]
or call our Customer Services team on 01234 630821.
Returns and Refunds
This applies to online returns
At Baker Brothers Diamonds we are sure that you will be delighted with your purchase. If for any reason that is not the case, we offer a 14 day full refund. All returns must be accompanied with a completed returns form
. Please see the terms and conditions below.
We offer two options for returning your purchase to us.
RETURN BY POST
Items can be returned direct to Baker Brothers Diamond within 14 days for a full refund or exchange. All returns must be accompanied with a completed returns form
. Please address your returned package to:
Client Support Manager
Baker Brothers Diamonds
11-13 St Peters Street
We do not offer a free returns policy. The customer is required to pay return postage charges.
Insurance for returning items is strongly recommended as the customer is fully responsible for the item until it reaches Baker Brothers Diamonds.
For your benefit and security, in the event of a postal return we recommend that you send the goods back to Baker Brothers Diamonds by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.
We will endeavour to process your refund as quickly as possible and in any case within 14 days of receipt of notification. Undamaged and correctly returned items will be credited using the same method originally used by you to pay for your purchase. In the unlikely event that you receive a faulty or incorrect item, please contact us immediately on 01234 352343 or email [email protected]
and we will rectify the situation.
RETURN TO A BAKER BROTHERS DIAMOND STORE
Online purchases may be returned to our Baker Brothers Diamonds Boutique.
All returns must be accompanied with a completed returns form
. Please bring the completed form along with the original dispatch note and the item(s) you wish to return and our store will be pleased to process your refund or exchange.
TERMS & CONDITIONS
Baker Brothers Diamonds cannot accept returns of earrings if they have been worn and cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.
When returning items to Baker Brothers Diamond, the item(s) must be in its original condition and packaging, accompanied with the dispatch note and the returns slip.
Baker Brothers Diamond cannot accept returns for items that have been altered, engraved or made bespoke.
FOR FAULTY GOODS
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods.
Please follow the above procedures. All returns to the boutique must be accompanied with a completed returns form
. The boutique will be pleased to process your return in accordance with our return’s terms and conditions.