FREE DELIVERY (Excl. Sale Items)

DIAMOND SPECIALISTS

0% APR FINANCE* (T&Cs apply)

Delivery and Returns

Delivery Information

Orders Placed

  • Monday to Friday before 12 noon are usually dispatched the same day* (excludes bank holiday Mondays)
  • Monday to Friday after 12 noon are dispatched next working day*
  • Friday after 12 noon are dispatched Monday (excluding Bank Holidays)*
  • Weekend orders are dispatched on a Monday (excluding Bank Holidays)*

 
EXPECTED DELIVERY IS* (excludes Friday orders, these will be delivered Monday unless a Saturday delivery is selected)
 
*If you are applying for finance this is subject to the approval of your credit agreement by our credit provider.
 
*Please Note
All delivery times are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to dispatch your order within our 'normal' 1-3 day delivery we will contact you to discuss your delivery date and time. We cannot take responsibility for any delays caused by credit applications or banking delays. In addition to this, delivery times can be delayed should an item of jewellery require re-sizing. Delivery times are extended over bank holidays and may be extended as the result of any adverse weather conditions that are beyond our control.
 
Delivery Charges

  • Delivery will be free of charge for all orders over £45 for weekday delivery
  • Orders under £45 will be charged £2.95 Postage & Packing
  • Express Delivery can be arranged for an extra charge of £8, please select at checkout
  • Jewellery on sale will be charged £5 Postage & Packing
  • Watches on sale will be charged £12 Postage & Packing

Delivery will be made by Royal Mail Special Delivery™ and will reach you within 1-3 working days. We can only deliver to customers within the UK and Northern Ireland.
 
Fraud Protection
To help fight online fraud Baker Brothers is proactive in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.
 
Where possible we will endeavour to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order.

If you wish to discuss this further, please do not hesitate to email us.
 
Royal Mail Special Delivery™ Service
All of our orders are dispatched using Royal Mail Special Delivery™ services. All items are insured by us whilst in transit and a signature at your address will be required upon receipt of the delivery.
 
If you are not at home during your delivery time, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable time or date.
 
All of our orders are dispatched using the 'Special Delivery' service scheduled pre 4pm (includes Saturday if requested) and a signature will be required.

Click & Collect
This option is available when you checkout and is free of charge.

We will contact you upon receipt of your order to arrange a convenient time for you to visit our Boutique to collect your order.
If you wish to discuss this further, please do not hesitate to email us or call our Customer Services team on 01234 630821.

Returns and Refunds

This applies to online returns only.
 
At Baker Brothers we are sure that you will be delighted with your purchase. If for any reason that is not the case, we offer a 14-day full refund (excluding shipping costs). All returns must be accompanied by a completed returns form. Please see the terms and conditions below.

We offer two options for returning your purchase to us.

RETURN BY POST
Items can be returned directly to Baker Brothers within 14 days for a full refund (excluding shipping costs) or exchange. All returns must be accompanied by a completed returns form. Please address your returned package to:
Client Support Manager
Baker Brothers Diamonds
11-13 St Peters Street
Bedford
MK40 2PN
 
Please note:
We do not offer a free returns policy. The customer is required to pay return postage charges.
Insurance for returning items is strongly recommended as the customer is fully responsible for the item until it reaches Baker Brothers.
 
For your benefit and security, in the event of a postal return, we recommend that you send the goods back to Baker Brothers by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.
 
We will endeavour to process your refund as quickly as possible and in any case within 14 days of receipt of notification. Undamaged and correctly returned items will be credited using the same method originally used by you to pay for your purchase. In the unlikely event that you receive a faulty or incorrect item, please contact us immediately at 01234 352343 or email [email protected] and we will rectify the situation.
 
RETURN TO A BAKER BROTHERS DIAMOND STORE
Online purchases may be returned to our Baker Brothers Boutique.
 
All returns must be accompanied by a completed returns form. Please bring the completed form along with the original dispatch note and the item(s) you wish to return and our store will be pleased to process your refund or exchange.
 
TERMS & CONDITIONS
Baker Brothers cannot accept returns of earrings if they have been worn and cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Baker Brothers, the item(s) must be in its original condition and packaging, accompanied by the dispatch note and the returns slip.
 
Baker Brothers cannot accept returns for items that have been altered, engraved or made bespoke.
 
FOR FAULTY GOODS
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund (excluding shipping costs). This right is limited to 30 days from the date the customer took ownership of the goods.
 
Please follow the above procedures. All returns to the boutique must be accompanied by a completed returns form. The boutique will be pleased to process your return in accordance with our return’s terms and conditions.

 

Diamond House 11-13, St. Peters Street, Bedford MK40 2PN

Tel: 01234 630 821

Monday - Saturday 9.15am - 5.15pm

Payment Options include V12 finance, PayPal, Mastercard, Maestro, Visa, Visa Debit and Klarna
My Account
Rolex - Explore Our Range
Rolex - Our Team
Rolex - Our History
Rolex - Servicing Your Rolex
Rolex - Rolex Watchmaking
Rolex - New Watches 2023
Rolex - Rolex Collection - 1908
Rolex - Rolex Collection - AIR-KING
Rolex - Rolex Collection - COSMOGRAPH DAYTONA
Rolex - Rolex Collection - DATEJUST
Rolex - Rolex Collection - DAY-DATE
Rolex - Rolex Collection - ROLEX DEEPSEA
Rolex - Rolex Collection - EXPLORER
Rolex - Rolex Collection - GMT-MASTER II
Rolex - Rolex Collection - LADY-DATEJUST
Rolex - Rolex Collection - OYSTER PERPETUAL
Rolex - Rolex Collection - SEA-DWELLER
Rolex - Rolex Collection - SKY-DWELLER
Rolex - Rolex Collection - SUBMARINER
Rolex - Rolex Collection - YACHT-MASTER
Rolex - Gender - ROLEX MEN'S WATCHES
Rolex - Gender - ROLEX WOMEN'S WATCHES
Jewellery - Explore Our Range
Jewellery - Specialities
Jewellery - By Type - Accessories
Jewellery - By Type - Bracelets & Bangles
Jewellery - By Type - Earrings
Jewellery - By Type - Gents Jewellery
Jewellery - By Type - Necklaces
Jewellery - By Type - Rings
Jewellery - By Type - Couples' Rings
Jewellery - By Type - Birthstones
Jewellery - By Type - All Jewellery
Jewellery - Brand - Clogau
Jewellery - Brand - FOPE
Jewellery - Brand - Georg Jensen
Jewellery - Brand - Gucci Jewellery
Jewellery - Brand - Marco Bicego
Jewellery - Brand - Montblanc
Jewellery - Brand - Rachel Galley
Jewellery - Brand - Shaun Leane
Jewellery - Brand - YOKO London
Jewellery - Gemstone - Diamond
Jewellery - Gemstone - Lab Grown Diamond
Jewellery - Gemstone - Coloured Gems
Jewellery - Gemstone - Emerald
Jewellery - Gemstone - Pearl
Jewellery - Gemstone - Ruby
Jewellery - Gemstone - Sapphire
Jewellery - Metal - Platinum
Jewellery - Metal - White Gold
Jewellery - Metal - Yellow Gold
Jewellery - Metal - Rose Gold
Jewellery - Metal - Silver
Jewellery - Metal - Mixed
Jewellery - Shop By Price - Under £100
Jewellery - Shop By Price - £100 - £499
Jewellery - Shop By Price - £500 - £999
Jewellery - Shop By Price - £1000 - £2499
Jewellery - Shop By Price - £2500 - £5000
Jewellery - Specialities - Princess Margaret
Engagement - Explore Our Range
Engagement - Style - Solitaire
Engagement - Style - Halo
Engagement - Style - Trilogy
Engagement - Style - Cluster
Engagement - Style - Lab Grown
Engagement - Style - All Engagement Rings
Engagement - Material - Platinum
Engagement - Material - White Gold
Engagement - Material - Yellow Gold
Engagement - Material - Rose Gold
Engagement - Engagement Rings By Price - Under £1500
Engagement - Engagement Rings By Price - £1500 - £2999
Engagement - Engagement Rings By Price - £3000 - £4999
Engagement - Engagement Rings By Price - £5000 +
Engagement - Engagement Rings By Price - All Engagement Rings
Engagement - Our Diamond Guide - The 4Cs
Engagement - Our Diamond Guide - Diamond Shapes
Engagement - Our Diamond Guide - Diamond Ring Styles
Engagement - Our Diamond Guide - Natural Diamonds
Engagement - Our Diamond Guide - Ring Size Guide
Engagement - Our Diamond Guide - Lab Grown Diamond Guide
Wedding - Explore Our Range
Wedding - For The Groom
Wedding - Ring Material - White Gold
Wedding - Ring Material - Yellow Gold
Wedding - Ring Material - Rose Gold
Wedding - Ring Material - Platinum
Wedding - Ring Material - Palladium
Wedding - Ring Material - Mixed Metal
Wedding - Ring Material - All Wedding Rings
Wedding - Wedding Rings By Price - Under £1500
Wedding - Wedding Rings By Price - £1500 - £2999
Wedding - Wedding Rings By Price - Over £3000
Wedding - Wedding Rings By Price - All Wedding Rings
Wedding - Gender - Gents Wedding Rings
Wedding - Gender - Ladies Wedding Rings
Wedding - Gender - All Wedding Rings
Wedding - For The Bride - Bracelets & Bangles
Wedding - For The Bride - Earrings
Wedding - For The Bride - Necklaces
Wedding - For The Bride - Jewellery Storage
Wedding - For The Bride - Watches
Wedding - For The Groom - Gents Jewellery
Wedding - For The Groom - Cufflinks
Wedding - For The Groom - Watches
Wedding - Our Diamond Guide - The 4Cs
Wedding - Our Diamond Guide - Diamond Shapes
Wedding - Our Diamond Guide - Diamond Ring Styles
Wedding - Our Diamond Guide - Natural Diamonds
Wedding - Our Diamond Guide - Ring Size Guide
Wedding - Our Diamond Guide - Lab Grown Diamond Guide
Watches - Explore Our Range
Watches - Category
Watches - Brand - Rolex
Watches - Brand - TUDOR
Watches - Brand - Longines
Watches - Brand - TAG Heuer
Watches - Brand - Tissot
Watches - Brand - Gucci Watches
Watches - Category - Promotional
Watches - Category - Accessories
Watches - Gender - Gents Watches
Watches - Gender - Ladies Watches
Watches - Gender - All Watches
Watches - Watches By Price - Under £1000
Watches - Watches By Price - £1000 - £2999
Watches - Watches By Price - Over £3000
Watches - Watches By Price - All Watches
Gifts & Accessories - Explore Our Range
Gifts & Accessories - Type - Accessories
Gifts & Accessories - Type - Cleaning Products
Gifts & Accessories - Type - Cufflinks
Gifts & Accessories - Type - Homeware
Gifts & Accessories - Type - Jewellery Storage
Gifts & Accessories - Type - Watch Storage
Gifts & Accessories - Type - Writing Instruments
Gifts & Accessories - Brand - Deakin & Francis
Gifts & Accessories - Brand - Georg Jensen
Gifts & Accessories - Brand - Montblanc
Gifts & Accessories - Brand - Rapport
Gifts & Accessories - Brand - WOLF
Gifts & Accessories - Shop By Price - Gifts Under £100
Gifts & Accessories - Shop By Price - Gifts Under £250
Gifts & Accessories - Shop By Price - Gifts Under £500
Gifts & Accessories - Shop By Price - All Gifts & Accessories
Brands - Explore Our Range
Brands - Watch Brands
Brands - Jewellery Brands - Clogau
Brands - Jewellery Brands - FOPE
Brands - Jewellery Brands - Georg Jensen
Brands - Jewellery Brands - Gucci
Brands - Jewellery Brands - Marco Bicego
Brands - Jewellery Brands - Rachel Galley
Brands - Jewellery Brands - Shaun Leane
Brands - Jewellery Brands - YOKO London
Brands - Watch Brands - Rolex
Brands - Watch Brands - Gucci
Brands - Watch Brands - Longines
Brands - Watch Brands - TAG Heuer
Brands - Watch Brands - Tissot
Brands - Watch Brands - TUDOR
Brands - Gift Brands - Deakin & Francis
Brands - Gift Brands - Georg Jensen
Brands - Gift Brands - Montblanc
Brands - Gift Brands - Rapport London
Brands - Gift Brands - WOLF
Special Offers - Explore Our Range
Special Offers - Special Offer Watches
Special Offers - Special Offer Jewellery
Special Offers - Special Offer Watches - Ladies Watches
Special Offers - Special Offer Watches - Gents Watches
Special Offers - Special Offer Watches - All Watches
Special Offers - Special Offer Jewellery - Rings
Special Offers - Special Offer Jewellery - Necklaces
Special Offers - Special Offer Jewellery - Earrings
Special Offers - Special Offer Jewellery - Bracelets & Bangles
Special Offers - Special Offer Jewellery - All Jewellery
Services - Services - Bespoke Design
Services - Services - Watch & Jewellery Cleaning
Services - Services - Jewellery Repairs & Repurpose
Services - Services - Watch Servicing
Services - Services - Valuations
Services - Services - Insurance
Services - Services - Interest Free Finance
Services - Guides - Our Blog
Services - Guides - Baker Brothers 4Cs
Services - Guides - Natural Diamond Guide
Services - Guides - Lab Grown Diamond Guide
Services - Guides - UK Hallmarking Guide
Services - Guides - FAQ's
Services - About Us - The Baker Brothers Story
Services - About Us - Meet Our Team
Services - About Us - Contact Us
Services - About Us - Blog
Services - About Us - Community Fund
How Can We Help?
LiveChat