Terms and Conditions

ABOUT US

This web site is owned by Baker Brothers Diamonds.

PRODUCT DESCRIPTIONS & PRICING:

All products have a full description often including metal and diamond weights. The images supplied are not a true representation of their full size but are to give a good impression of the products. For further information on any item please contact us.

All prices on the site are displayed in UK pounds sterling and include VAT.

The pricing of our jewellery is based on fluctuating precious resources and can therefore change daily.

TERMS & CONDITIONS:

Baker Brothers Jewellers Ltd web site is aimed at providing a service which, where possible, replicates its store experience. There has to be small print, its here to protect you and we recommend you read it prior to purchasing. We are well aware that small print shouldn’t be small and have tried to make it as easy as possible to read and understand.

GENERAL TERMS & CONDITIONS:

  • Products shown will not be actual size.
  • All prices are Pounds Sterling and include VAT at the prevailing rate.
  • All dimensions are approximate.
  • Delivery to UK credit/debit card billing addresses only.
  • This site is governed exclusively by English Law.
  • Colours reproduced are as accurate as electronic processes allow.
  • All products are subject to availability.
  • The Baker Brothers site is supplied as an “as is” basis and accept no responsibility for errors that will be unintentional.

ONLINE RETURNS POLICY

We are happy to offer an exchange or credit on your purchase up to 14 days of purchase. The item must be returned by a receipted delivery service at your cost, in pristine condition, unworn, with its original packaging and all relevant receipts.

Please note that personalised items, bespoke made to order items, special orders and special offers cannot be returned  – This does not affect your statutory rights.

PRIVACY & DATA PROTECTION

Using the Baker Brothers Jewellers web site or registering for information requires you to provide information, such as your name and address. Our policy is to keep this to a minimum to ensure that we can process your order or send you the relevant information. Any personal information you provide shall be held in a secure area purely for the use of Baker Brothers and will not be released to a third party.

Baker Brothers website tracks information, such as the time spent, pages looked at and the traffic flow through our site. This information is collated into one and we do not analyse it at an individual level. We track this information in order to improve the speed, layout and items of interest.

Our fully privacy policy is available here.

PRICE MATCH

‘Price match’ applies to purchases of all full-priced jewellery from the Antwerp Collection at Baker Brothers, excludes all promotional jewellery and is applicable to prices offered by UK retailers only. Products must be identical, in stock and available for immediate purchase. A written statement of competitor pricing, including date, place, time offered and shipping costs, is required from the Authorised Dealer.

The Baker Brothers’ ‘price match’ policy will result in a refund on price difference if the written statement is produced within 30 days of a purchase from Baker Brothers. An application will be invalid if the requisite information is not clearly stated on the part of the Authorised Dealer.

Excluded competitors’ promotional items include, but are not limited to, one of a kind sales, auctions, open box sales, coupons, verbal price quotes, discounts, gift with purchase, services, financing, bundling of items, free items, pricing errors, mail-in offers, one day sales, limited time offers and all other special promotions, whether online or by any other means. Baker Brothers reserves the right to amend these terms and conditions, or withdraw the price match promotion immediately if circumstances make this unavoidable, or for any other reason on giving one month’s notice.

COPYRIGHT

All the content on this site is the property of Baker Brothers.

REMITTANCE TERMS

prior to delivery.

POST & PACKAGING/SHIPPING & HANDLING

We offer FREE postage and packaging to all orders for all UK addresses.

Most goods are delivered by registered or recorded post.

Orders will only be made to the cardholders address and must be signed for on receipt.

REACHING US

If you need to reach us, please email us at [email protected] or alternatively you can call the head office branch on 01234 352343 / 01234 352343. Alternatively you can write to Baker Brothers, 11-13 St. Peters Street, Bedford, MK40 2PN.

Issues concerning the design or functionality of this web site should be addressed to [email protected].

COOKIES

Our site does not use the resource known as cookies.

COMPLAINTS & IMPROVEMENTS

If you have any complaints please email us as soon as possible and we will do all we can to resolve the issue. We seek to offer our customers the best possible shopping experience and appreciate any comments, good or bad, so that we can improve any part of the website or service.

FAULTY GOODS

We will carefully examine all goods that are sold or despatched, but if goods are found to be faulty you should contact us on receipt and promptly return them within 7 days of purchase with the original receipt.

LINKS

On our site we may from time to time offer links to other sites operated by parties other than Baker Brothers. The inclusion of any link to such sites does not imply sanction by Baker Brothers Jewellers to them.

DISCLAIMER

Baker Brothers does not accept any responsibility for loss or damage incurred in any way.