Front of House Team Member

Are you passionate about delivering exceptional service in a beautifully curated setting? We are seeking a warm, professional, and highly organised Front of House Executive to join our team at our luxury jewellery showroom in Bedford.

As the first point of contact, you'll play a key role in ensuring every client receives an outstanding experience from the moment they arrive. Your attention to detail, confident communication style, and proactive approach will help support the smooth running of our showroom and enhance our clients' journey.

About the role

Our Front of House must create an unrivalled, personalised shopping experience, making all our customers feel valued, maintaining the boutique's high standards at all times while managing the team. This is an integral role – you are the first impression to the outside world. You will manage, nurture, and evolve our existing client base and help establish new clients. You will ensure an exceptional experience from the welcome to the point where the customer leaves.

Building long-lasting relationships with our clients is integral to our success. You will put them first, build trust, and look for every opportunity to showcase the very best of our brand.

• Positively interacting with customers by answering queries in person, over the phone or via email to maximise sales and showcase the very best of Baker Brothers at all times.
• Handle phone calls with professionalism, demonstrating excellent phone etiquette.
• Being a client relationship expert, role modelling excellence to the sales team with your unrivalled premium and luxury service knowledge, leadership & service skills.
• Making each client feel special and welcome by ensuring a strong client focus and a desire to always go the extra mile to continually deliver exceptional client experiences.
• Being responsible for all administrative tasks related to the Welcome desk.

Key Responsibilities

• Greet and welcome clients with warmth and professionalism, ensuring a seamless and personable experience
• Manage appointment arrivals and offer refreshments where appropriate
• Handle post-visit follow-ups and assist with client correspondence
• Support the sales and admin team with general administrative tasks, from data entry to maintaining accurate records and ensuring security measures are complied with.
• Keep the front-of-house and consultation areas clean, tidy, and presentation-ready at all times
• Monitor and maintain stock levels of packaging, refreshments, stationery, and other administrative supplies
• Assist with stock takes of front-of-house and office materials
• Coordinate couriers and deliveries where required

About the candidate

• Immaculately presented with strong communication and interpersonal skills, an excellent command of the English language is essential
• Adept communicator with an excellent telephone manner, able to adapt your style and service to suit the client.
• Great attention to detail
• Comfortable multitasking in a dynamic environment, with the ability to work in an interruption-driven job, whilst having the ability to remain calm and focused
• Efficient, organised, and able to plan whilst having the flexibility to be able to respond to last-minute requests
• A strong team player, but also someone who demonstrates initiative and can work on their own
• Confident using Microsoft Office, CRMs and online booking software, and be able to quickly learn in-house systems
• Previous experience in a luxury retail or hospitality environment is preferred but not essential
• The right to work in the United Kingdom

Benefits

• Competitive salary
• Staff discount
• Opportunity to work with world-renowned luxury brands
• Hands-on experience in a creative and dynamic team
• Training & development opportunities

How to Apply

To apply, please complete the form below with your CV and covering letter outlining your past experience and why you feel you would be good for the role.